About Me
Energetic, detail-oriented professional with 6+ years of analytical and process optimization experience, and 13 years in operations. Currently pursuing a Computer Information Systems degree with a 4.0 GPA and active involvement in data analytics initiatives.
Has deep passion about Python, SQL, statistics, and loves to leverage data to solve real-world problems.
Education
Des Moines Area Community College
Computer Information Systems, 4.0 GPA — In Progress (2023)
Member: Insight Data Analytics Club
Relevant Coursework:
- Python
- Data Science I
- Database and SQL
- Information Computing (Excel, Access, PowerPoint, Word)
- Statistics
- HTML and CSS
Drake University
Bachelor of Arts: International Relations — August 2001
Technical Skills
Languages:
Python, SQL, VBA, HTML, CSS
Tools:
Excel (Pivot Tables, VLOOKUP), Access, PowerPoint
Concepts:
Data Cleaning, Business Process Mapping, Process Improvements
Soft Skills:
Communication, Collaboration, Problem Solving, Attention to Detail
Experience
Wells Fargo Home Mortgage
Quality Assurance Administrator (2022–2024)
- Implemented changes to REO processing manual for procedural clarity.
- Delivered 98% accuracy in invoice handling and vendor communication.
Loan Servicing Representative (2022)
- Mapped and optimized invoice uploading procedures, reducing handoffs by 90%.
- Maintained 98–100% accuracy in invoice uploads.
Loan Servicing Specialist IV (2019–2021)
- Saved time and reduced risk through process audits and improvements.
- Maintained 97–100% accuracy in invoice uploads.
Loan Servicing Specialist III (2014–2019)
- Resolved overpayment issues, saving thousands of dollars.
- Boosted team productivity 15% with Excel/VBA tools.
Loan Servicing Specialist II (2010–2014)
- Trained international teams and maintained 98–100% accuracy.
- Improved report processing time by 50% using Excel functions.
Contact
Email: slehmer@dmacc.edu